Frequently Asked Questions
Quick answers about custom embroidery, ordering, colors, production, delivery and support.
What does Dream of Fashions sell?
We focus on custom embroidery and embroidered fashion designs, including blouse necks, sleeves/hands, borders, motifs, patches and related made-to-order work shown on the site.
Can I choose my thread and cloth colors?
Where customization is available, you can select cloth/thread shades and review the configuration. You can also request Color Assistance if you need help matching a saree or fabric.
Can I cancel an order?
Cancellation is normally available only before approval/production begins. See the Refund & Cancellation Policy for the full rules.
Do you accept returns?
Custom/made-to-order items are generally not returnable for change of mind. Damaged, defective, wrong-item or materially misdescribed cases are reviewed for an appropriate remedy.
How do I report delivery damage?
Use the damage-report option in your order as soon as possible, preferably within 30 minutes, and provide one continuous unboxing video showing the sealed parcel, label and damage.
How do I contact customer support?
WhatsApp +91 89198 29176 or message @dreamoffashionss on Instagram. Include your order ID/design code for faster help.
Is cash on delivery available?
No. Dream of Fashions currently uses payment confirmation before processing/dispatch; cash on delivery is not available.