Refund & Cancellation Policy

Clear rules for custom embroidery orders, cancellations, returns and verified product issues.

1. Custom and made-to-order products

Products made, embroidered, personalized or color-configured for a customer are created based on selected requirements. Once production has started, they are generally not eligible for cancellation, change-of-mind return or exchange simply because the customer later prefers another design, size, shade or configuration.

2. Cancellation before production

Request cancellation as early as possible through your order page or WhatsApp support. Cancellation is normally available only before the order is approved for production or production work begins. If production has already started, cancellation is not guaranteed because materials, machine time or custom work may already have been committed.

3. Damaged, defective, wrong or materially different item

If you receive an item that is damaged, defective, the wrong item, or materially different from the approved order configuration, contact Dream of Fashions promptly. We will review the order evidence and may offer an appropriate remedy such as correction, replacement or refund depending on the verified issue and what is reasonably possible.

4. Damage evidence

For the fastest damage review, use the damage-report option in your order within 30 minutes of delivery and provide one clear, continuous unboxing video beginning with the sealed parcel, showing the shipping label and then the issue without cuts or edits. This evidence helps us distinguish transit damage from damage occurring after delivery. This process does not remove any rights that cannot lawfully be excluded.

5. Color and preview differences

Screen brightness, photography, fabric texture, thread sheen and metallic zari can make colors appear slightly different on different devices or under different lighting. Minor display-related variation is not by itself a defect. Where the order includes a saved shade or configuration, that confirmed selection is the primary production reference.

6. Items that cannot be accepted back

Unless a verified product issue applies, we cannot accept items that have been worn, washed, altered, cut, stitched into another garment, stained, exposed to water/chemicals, or damaged after delivery.

7. Approved refunds

When a refund is approved after review, Dream of Fashions will communicate the approved amount and refund method. Where practicable, the refund will be returned through the original payment route; bank or payment-provider processing time may apply.

8. How to request help

WhatsApp +91 89198 29176 with your order ID and issue. You can also email [email protected] or message @dreamoffashionss on Instagram.