Terms and Conditions

These terms apply to Dream of Fashions buyer orders, custom embroidery work, color assistance, production, shipping, and support.

No return / no exchange

Custom embroidered, made-to-order, personalized, and color-selected products are not eligible for return or exchange. Buyers should review the saved Ordered Configuration Preview before production. A damaged-item claim is handled separately under the evidence process below.

Defective or damaged item claim window

If an item is visibly damaged at delivery, the issue must be reported within 30 minutes with the order ID and one clear, continuous unboxing video. The recording must begin with the sealed package, show the shipping label, continue without cuts or edits, and clearly show the damage. Claims without this evidence may be rejected and all claims are subject to review.

Used items and external damage

Returns are not accepted if the item is used, altered, washed, affected by water spills, or damaged after delivery. Damage caused during shipment due to poor weather or conditions outside our control may not qualify for return approval.

Order cancellation

Cancellation is allowed only before order approval. Once the order is approved or processing starts, cancellation is not guaranteed.

No cash on delivery

Cash on delivery is not available. Payment is confirmed manually by Dream of Fashions before processing or dispatch.

Quality check proof

Before shipping, we may upload or share a detailed quality check video/report linked with your order ID through our support, YouTube, Instagram, or other official channel.

Color assistance

If you need help choosing colors, you may raise a color assistance request. We will provide dedicated support and contact you as soon as possible.

Delays

Production, courier, weather, logistics, and manual verification delays can happen. We will try to support and update you, but delays alone do not create a return or exchange right.