Shipping & Delivery Policy

How custom embroidery moves from production to dispatch and delivery.

1. Production comes before dispatch

Many Dream of Fashions items are customized or made to order. Dispatch timing therefore includes both production time and courier handling time. Production timing can vary with design complexity, quantity, customization, material availability and order queue.

2. Delivery availability

Delivery availability is confirmed using the delivery details provided with your order. Some locations, pincodes or courier routes may require additional coordination. If we cannot reasonably service a delivery address, support will contact you.

3. Shipping address

Please provide a complete and accurate name, phone number, house/flat details, locality, city, state, pincode and useful landmark. Contact support immediately if an address must be corrected. An address change may not be possible after dispatch.

4. Tracking

When shipment information is available, it can be shown in your Dream of Fashions order journey. Courier scans and estimated dates are provided by the delivery partner and may update after dispatch.

5. Delays

Weather, transport disruption, festivals, courier capacity, remote-area service, production complexity or events outside reasonable control can delay delivery. We will provide the information available to us and assist with courier/order follow-up where possible.

6. Delivery inspection

Inspect the parcel when it arrives. If it appears damaged, keep the packaging and use the order damage-report process promptly. See the Refund & Cancellation Policy for the evidence and review process.

7. Shipping support

For delivery questions, WhatsApp +91 89198 29176 and include your order ID, or email [email protected].